MISSION
Phoenix Insurance aims to offer insurance services of the highest quality to its clients by creating a unique innovative environment that will set it apart from its competitors. This will be done by focusing on personalised service to its clients by offering convenience and rapid service; and the use of computerized monitoring of all its underwriting and claims payment processes to enhance service delivery.
We differentiate ourselves in the marketplace by:

• Creating innovative, value-added products that meet the changing needs of today’s consumer
• Providing a delightful service experience for our brokers, agents and clients
• Encouraging a culture that fosters growth and embraces diversity

Our powerful portfolio of products and services represents a new generation of innovative products that emphasize long-term value and benefits. Our true point of difference is our people and our passion for excellence in customer services. Our approach and belief fosters an environment that enables strategic thinking that is totally focused on exceeding the expectations of our clients, hence our slogan ‘a delightful service experience’.

OBJECTIVES
1. To settle and pay claims within days after all the required supporting documents have been submitted.
2. To design innovative products to meet the needs of special segments of the market.
3. To keep employees satisfied in order to maintain impeccable customer service.